Since our inception in 2015 in Denmark, Liva has been a pioneer in the field of digital behaviour change. Our ambition is to empower 1 million people by 2030 to improve their health and well-being by preventing and managing chronic conditions through digitally-powered, evidence-based lifestyle interventions.

Headquartered in Copenhagen and London, our collaborations with healthcare systems - including the NHS, life science companies and health insurers - allow us to impact lives at scale.

This role is for Momenta Newcastle Limited, who are part of the Liva Group.

Momenta Newcastle is a leading developer and provider of evidence-based, outcome driven, healthy lifestyle solutions that help people negotiate the many day-to-day challenges they face in living healthier lives, with a focus on weight management.

Together we have big ambitions and, to help us achieve these we’re looking for a Key Account Manager to join the team on a 12 month fixed term contract.

About the role

A critical part of our Public Sector Partnerships team, Key Account Managers look after a portfolio of contracts.

You will be the face of the Liva Group to our commissioners, ensuring the effective delivery of contractual obligations, building trusted and respected relationships with key stakeholders and liaising with internal teams to ensure our services are delivered to the highest standard.

This role is central to our commercial success, you will be a credible leader who can foster strong partnerships with commissioners and local healthcare organisations, leverage data-driven insights to achieve impactful results, manage and inspire teams, and collaborate effectively internally. You will also play a pivotal role in leading our contract engagement strategy, overseeing a team of Engagement Leads to drive high-quality referrals.

What you’ll be doing

• Managing a portfolio of contracts.

• Acting as the primary point of contact for commissioners, building and maintaining trusted, long-term relationships.

• Developing and implementing strategies to achieve contractual deliverables, targets and KPIs.

• Monitoring, analysing and interpreting data to identify trends, opportunities and areas for improvement.

• Working collaboratively with internal stakeholders, including Marketing, Service Operations and Business Intelligence, to ensure delivery of contract requirements

• Developing and nurturing partnerships with Primary Care and other organisations to increase referrals and programme reach.

• Managing Engagement Lead(s) to support high-quality referrals to the service(s)

• Creating and delivering supporting resources and materials for local health economies.

• Organising and presenting webinars

• Overseeing the accuracy of any data processing within the team, delivering training and feedback.

• Planning and coordinating in-person clinic provision in partnership with internal teams.

• Other duties as required, such as: supporting with business development and mobilisation activities, contributing to the development of participant case studies for use in media, communications and promotional activities, providing operational and logistical support.

Ideally you’ll have:

• Experience of contract management and relationship building, ideally within healthcare, wellness or a related industry.

• Strong interpersonal and communication skills, with the ability to build rapport. influence and negotiate effectively with commissioners and healthcare professionals.

• Confident working with and interpreting data, with the ability to generate insights and make evidence-based decisions.

• Excellent organisational and project management skills, with the ability to prioritise, meet deadlines and balance multiple responsibilities.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant systems

• A credible and inspiring leader, able to motivate others and deliver results in a complex and fast-paced environment.

And hopefully also

• Knowledge of NHS structures, pathways and, ideally, commissioning processes.

• Experience working within public health, lifestyle or behaviour change programmes.

• Financial or budget management experience, particularly related to cost control.

• Experience of public speaking or delivering presentations to a professional audience.

• Familiarity with digital health platforms.

• Able to design and deliver training or workshops for healthcare professionals or external stakeholders.

• Understanding of the wider health and wellbeing agenda, with a focus on the public sector.

You’ll get:

Alongside the usual benefits, you’ll get the opportunity to join a fast growing business and really make an impact. We are a purpose-driven company, and we go to work every day to help people live better lives. Our purpose is in our DNA, and it is important that this is also a driver for you.

At Liva we believe in doing business the right way. Liva is committed to both eliminating discrimination and encouraging diversity amongst our workforce. We are committed to developing a representative workforce at all levels, and maintaining a working environment that promotes the health and wellbeing of our employees. Liva will operate a fair, inclusive and transparent recruitment and selection process.

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