Job title: Strategic Accounts Manager

Location: Netherlands or UK

Reports to: Vice President, Sales & Marketing

About Liva

Since our inception in 2015 in Denmark, Liva has been a pioneer in the field of digital therapeutics. Our ambition is to prevent, manage, and treat chronic diseases through behaviour and lifestyle change, with a keen focus on cardiometabolic conditions.

Headquartered in Copenhagen and London, our collaborations with healthcare systems, including the NHS, as well as life science companies and health insurers, allow us to impact lives at scale.

About the Role

As a Strategic Accounts Manager, you will play a vital role in driving account revenue growth and partner with internal teams to maximise customer satisfaction. Success in this role requires strong commercial acumen, a customer-centric mindset, and a talent for building meaningful partnerships that support both client and company objectives. Balancing strategic thinking with a hands-on approach, you will work closely with cross-functional teams to support client success, boost engagement, and achieve revenue targets. You will operate onsite with clients and hybrid/remotely, with some travel across Europe required.

Key Accountabilities

• Client Engagement & Revenue Growth: Build and maintain strong relationships with key client stakeholders to deepen account engagement. Identify growth opportunities, upsell and cross-sell tailored solutions that align with client goals and support revenue growth. Responsible for a revenue target.

• Stakeholder Management: Act as the commercial primary point of contact, fostering relationships with key client representatives, other partners and internal teams to help ensure smooth service delivery and implementation.

• Performance Management: In collaboration with Service Delivery, track and analyse key metrics such as patient identification, activation rates, and adherence to ensure program success. Use data-driven insights to advise clients on best practices and strategies to optimise results.

• Strategic Planning & Expansion: Collaborate with clients to design and execute strategies that drive program adoption and increase participant engagement. Identify trends and share relevant insights to maximise health outcomes and client satisfaction.

• Reporting & Analytics: Monitor, evaluate, and report on program performance, outcomes, and financial results. Share findings regularly with clients and internal teams, translating complex data into actionable recommendations.

• Contract and KPI Management: Ensure all contract obligations are met. Work with internal teams to address any gaps and ensure alignment with client expectations.

Experience & Skills

• Language Skills: Fluent in both Dutch and English.

• Experience: A minimum of 5 years in a revenue growth management, or strategic account management role within health tech, healthcare services, or a similar field. Experience in the Dutch healthcare system is essential.

• Knowledge of Health and Wellness: Familiarity with T2 diabetes, obesity, or preventive healthcare services, and an understanding of the impact of health programs in improving patient outcomes.

• Stakeholder Engagement: Exceptional interpersonal skills with the ability to manage relationships with diverse external client stakeholders, including healthcare professionals, C-level executives, and public sector representatives, as well as effectively managing internal stakeholders to align on strategic goals and drive collaborative solutions.

• Commercial Acumen: Proven track record in driving revenue growth within existing accounts through upselling, cross-selling, and value-added services.

• Technical Skills: Strong understanding of health tech platforms and the ability to interpret performance metrics and KPIs. Experience working with CRM tools and data analytics to monitor and manage program success.

• Agility: Able to manage a variety of tasks and clients in a fast-moving, scale-up environment.

• Strategic & Hands-On: Comfortable with pivoting from the strategic to the operational, not afraid to ‘roll up the sleeves’ if needed.

About Liva Healthcare

Liva Healthcare is one of Europe’s leading providers of digital health coaching, delivering human-centric coaching through an advanced app to help people prevent and manage obesity, type 2 diabetes, and cardiovascular diseases.

It is headquartered in Copenhagen and London and currently operates in 7 countries while growing rapidly with highly selective partners such as NHS England and other key players in healthcare and life science.

We are always on the lookout for talented people who are eager to evolve and build a life-changing career within global Health Tech.

If you need more information about Liva Healthcare, please visit our website:

www.livahealthcare.com